Customer's Privacy Policy

We take your privacy seriously and are committed to protecting your personal data. This privacy notice explains how we collect, use, share, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

Please click here to see our Privacy Policy update for Customers and Suppliers

Please click here to see our Supplier's Privacy Policy

Please click here to see our EU GDPR Updates

Please click here to see our Customer EU GDPR Privacy Notice

Please click here to see our Supplier EU GDPR Privacy Notice

Please click here to see our Unsubscribe from our marketing list

Who we are.

We are Tyson’s Ship Riggers Limited, Unit 4 Omega Business Park, Estate Road Number 6 Grimsby, North East Lincolnshire DN31 2TG, and we are the data controller responsible for your personal data. If you have any questions or concerns about our use of your personal data, please contact us using the details provided at the end of this notice.

The UK General Data Protection Regulation (UK GDPR) sets out seven key principles that we must follow when processing personal data.

These principles are:

• Lawfulness, fairness, and transparency: Personal data must be processed lawfully, fairly, and in a transparent manner.
  
  
• Purpose limitation: Personal data must be collected for specified, explicit, and legitimate purposes and not processed in a manner that is incompatible with those purposes.
  
  
• Data minimization: Personal data must be adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed.
  
  
• Accuracy: Personal data must be accurate and, where necessary, kept up to date.
  
  
• Storage limitation: Personal data must not be kept for longer than is necessary for the purposes for which it is processed.
  
  
• Integrity and confidentiality: Personal data must be processed in a manner that ensures appropriate security, including protection against unauthorized or unlawful processing, accidental loss, destruction, or damage.
• Accountability: We must be able to demonstrate compliance with the UK GDPR by implementing appropriate technical and organizational measures to ensure and be able to demonstrate that data is processed in accordance with the regulation.

What personal data we collect

We may collect the following types of personal data about you:

• Name/Business Name
• Email address
• Postal address (Delivery address)
• Phone number
• Job title
• Company name
• Payment information including (credit insurance checks)

How we collect your personal data

 We collect your personal data from a variety of sources, including:

• Directly from individuals: This could include information provided through our website, phone, an application, or a form.
  
  
• From third-party sources: This could include information obtained from other organizations, such as credit reference agencies.
  
  
• From cookies and other tracking technologies: A cookie is a small file that is placed on your computer's hard drive with your permission. We use cookies to analyse web traffic, allow web applications to respond to you as an individual, and tailor our website operations to your preferences. We use traffic log cookies to identify which pages are being used and analyse data about web page traffic. This helps us improve our website and tailor it to customer needs. We only use this information for statistical analysis purposes, and the data is removed from our system afterwards.

How we use your personal data

We will use your personal data for the following purposes:

• To provide you with the products or services you have requested.
• To communicate with you about our products or services
• To process your payments
• To improve our products and services
• To comply with legal or regulatory requirements

The processing of your personal data as a customer is necessary for the following purposes:

• Customer, business name, and address: This information is required to enable Tyson’s Ships Riggers Ltd to process orders and deliver goods. It is also needed to send invoices to customers.
  
  
• Contact numbers: These are processed to allow us to communicate with customers regarding all aspects of their order. We may also contact customers with any special offers that we may have.
  
  
• Email addresses: These are processed to enable us to send invoices and statements, respond to enquiries received by email, and handle any enquiries that come through the website enquiry page.
  
  
• Debit card, credit card, and BACS payments: These need to be processed to facilitate payment of invoices.
  
  
• Credit insurance checks on companies and businesses: These checks are conducted to ensure that a customer is creditworthy.
  
  
• The primary purpose of processing this data is to allow us (the supplier) to enter a contract with you (the customer). This contract pertains to the exchange of goods and services.

Legal basis for processing your personal data.

We will only process your personal data if we have a lawful basis for doing so. The legal bases for processing your personal data are:

At Tyson's Ships Riggers Ltd, we process your general personal data in accordance with the lawful bases outlined in the UK GDPR.

Consent: We require your consent to use any personal data that you provide through our website's enquiry form in order to communicate with you, particularly for marketing purposes. You have the right to withdraw your consent at any time, including for marketing purposes. If you wish to be removed from our marketing database and no longer receive offers, you may request that we delete your personal data by contacting Mr. Jonathan Tyson (DPO) through any of the following methods: by post at Tyson's Ships Riggers Ltd, Unit 4 Omega Business Park, Estate Road No 6, Grimsby, N E Lincs, DN31 2TG; by email at jonathan@tysonsriggers.co.uk; by telephone at 01472 347065; or by completing an online form on our website.

Legitimate Interest: We have a legitimate interest in processing, collecting, and retaining personal data, such as contact name/business name, full address, contact telephone/fax numbers, email addresses, debit card, credit card, and BACS payments, and credit insurance checks in certain circumstances, for the purpose of processing your orders, invoices, and statements. You have the right to opt out of the processing of your personal data for these purposes at any time by contacting us on the details above.

Performance of Contract: When you place an order with us via telephone, fax, or email, we collect the necessary personal data to enter a contract with you for the exchange of goods and services in return for payment. We require all personal data outlined in this privacy notice to fulfil the contract for the exchange of goods and services.

How we share your personal data

While processing orders, it may be necessary to share your personal data, such as your name and address, with third-party service providers. For instance, courier services and credit insurance companies may require this information in certain circumstances. Please be assured that any data passed to these parties will be handled in compliance with UK GDPR guidelines and will only be used for the purpose of providing our services to you.

International transfers of your personal data

We may transfer your personal data to countries outside the UK and the European Economic Area (EEA). We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK GDPR or have appropriate safeguards in place.

How long we keep your personal data.

At Tyson's Ships Riggers Ltd, we are committed to retaining your personal data only for as long as it is necessary to fulfil the purposes for which it was collected. As our valued customer, we endeavour to keep your personal data up to date by contacting you via telephone, post, and email. This is to ensure that you are still within the industry and that we can continue to provide you with our goods and services.

However, if we discover that you are no longer in the industry and do not require our services, for instance, due to retirement, death, or a change in occupation, we will promptly delete your personal details from our system. If you anticipate returning to the industry in the future, we may request your permission to retain your personal data for future reference.

We take our responsibility to protect your personal data seriously and are constantly updating our procedures to ensure that our data retention policies comply with all relevant laws and regulations.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. For added security we use an SSL Security Certificate on our website. This means that any information you send to us via our contact forms is encrypted and secure. Please find below the appropriate and technical oragnizational measures that we have put in place to safeguard and secure the personal data we collect.

These measures include:

• Regular reviews of our information security policies and procedures
• Access controls to restrict access to personal data to authorized personnel only.
• Use of encryption to protect personal data in transit and at rest.
• Regular training for staff on information security best practices
• Regular testing and monitoring of our systems and networks to identify and address vulnerabilities.

Your rights

You have the following rights in relation to your personal data:

Under the UK General Data Protection Regulation (UK GDPR), individuals have a number of rights in relation to their personal data. These rights include:

• Right to be informed: Individuals have the right to be informed about how their personal data is collected, processed, and used. This information should be provided in a clear and transparent manner, typically through a privacy notice.
  
  
• Right of access: Individuals have the right to access the personal data that organizations hold about them, and to receive a copy of that data. This includes information about the purposes of the processing, the categories of personal data concerned, and the recipients or categories of recipients to whom the personal data has been or will be disclosed.
  
  
• Right to rectification: Individuals have the right to request that any inaccurate or incomplete personal data is corrected or updated.
  
  
• Right to erasure: Individuals have the right to request that their personal data is erased or deleted in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or processed.
  
  
• Right to restrict processing: Individuals have the right to request that the processing of their personal data is restricted in certain circumstances, such as when the accuracy of the data is contested, or when the processing is unlawful.
  
  
• Right to data portability: Individuals have the right to receive their personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
  
  
• Right to object: Individuals have the right to object to the processing of their personal data in certain circumstances, such as when the processing is based on legitimate interests or when the data is being processed for direct marketing purposes.
  
  
• Rights related to automated decision-making: Individuals have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects or similarly significant effects on them.

If you wish to exercise any of these rights, please contact us using the details provided at the end of this notice.

How to make a complaint

If you believe that we have violated your data protection rights under the UK General Data Protection Regulation (UK GDPR), you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

To make a complaint, you should first contact us directly to raise your concerns and try to resolve the issue. You can do this by following by following the below instructions provided below.

To exercise all relevant rights, queries or complaints please in the first instance contact Mr Jonathan Tyson (DPO) By post – Tyson’s Ships Riggers Ltd, Unit 4 Omega Business Park, Estate Road No 6, Grimsby, N E Lincs, DN31 2TG. By e-mail jonathan@tysonsriggers.co.uk or by telephone 01472 347065.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 0303 123 1113 or via email or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.

Changes to this notice

We may update this privacy notice from time to time to reflect changes to our data practices or for other operational, legal, or regulatory reasons. We encourage you to review this notice periodically to stay informed about how we are protecting your personal data.

Payments

All credit/debit card payments are securely handled by an industry-leading payment processor and are never stored on the website.